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Getting hotels out of the paperwork

Practical, honest field notes from real hotel front desks — what the paper actually costs, and what to do about it. No sales pitch. Just what we've learned getting hotels out of the paperwork.

Field notes · a Paris hotel
We timed a real Paris hotel's morning — where 40 hours a month actually go
A front desk on paper isn't slow because the team is slow. It's slow because a person is reading a stack of pages instead of looking at the guest. Here is the morning we measured — and what changed when the paper went away.
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Getting hotels out of the paperwork

We timed a real Paris hotel's morning — where 40 hours a month actually go